Aricent opening Graduates On 10th October 2015. Interested and eligible candidates can attend this drive below maintion location locatio...
Aricent opening Graduates On 10th October 2015. Interested and eligible candidates can attend this drive below maintion location location
About The Company
Aricent is a pure-play product engineering service and software firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies. Aricent is headquartered in Redwood City, California, with operations in 9 countries worldwide; investors are KKR & Co. L.P. and Sequoia Capital. The company claims to employ 7,800 consultants, designers, and engineers at over 10 locations worldwide
Job Description
- Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region) Achieve all the defined metrics & SLA
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
- Proactive involvement of Technical Leads / Management in resolving critical issues
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
- Mentoring of New Hires
Skills
- Essential :
- Excellent communication Skill.
- Prior troubleshooting experience
- Willing to work in 24*7 Support (Including Night Shifts)
- Prior experience of Voice based technical support
- Excellent communication(written & verbal) skills
- Essential Skills in any of below domains
- Voice Domain
- Cisco Call Manager
- Cisco Unified Unity Connection
- Cisco Call Manager Express & Cisco Unity express
- Cisco Unity
- Cisco Unified Contact Centre Express
- Cisco IP Phones and Unified Clients
- Cisco Voice Gateways, Gatekeepers,
- Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
- Signalling Protocols MGCP, H323, Skinny, SIP
- Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
Qualification
- Any Bachelor degree
For Walkin Details
- MRA Job Seekers Facebook Page.
- MRA Job Seekers Registration :
Important Notice to all job seekers
out there : Beware of Fake Job Offers
1. Carry 2 copies of resume when
you go to attend any process. Along with that carry all the educational
certificates and copy of passport.
2. When you mail/send your resume ;
make sure your experience and skill set matches the requirement of the given
opening. Otherwise refrain from doing so.
3. Read the disclaimer and terms
and conditions of the job role before applying.
